Privacy Policy
This Privacy Policy explains how Shenzhen Nulai Technology Co., Ltd. ("Nulai", "we", "us") collects, uses and protects personal information when you visit nulai.com or use our apps. Where an individual app processes data differently, the app's own section below or its in-app notice will describe those differences.
1. Who we are
The controller of your personal information is Shenzhen Nulai Technology Co., Ltd., Room 2003, Central South University Shenzhen Industry-University-Research Building, No. 3701 Baishi Road, Nanshan District, Shenzhen, Guangdong, China. Contact: support@nulai.com.
2. Information we collect
When you visit this website
This website does not use cookies, analytics or advertising trackers. Like most web servers, our server automatically records basic technical logs (IP address, date and time, requested page, browser type) for security and troubleshooting. These logs are kept for a limited period and are not used to identify you.
When you contact us
If you email us, we receive your email address and the content of your message, and use them only to respond to you.
When you use our apps
Depending on the app and the features you use, we may process:
- Account information, such as an email address or a sign-in identifier, if the app offers accounts;
- Content you create in the app, so that the app can provide its features;
- Purchase status, such as whether a subscription is active. Payments are processed by Apple or Google; we do not receive your card details;
- Technical and diagnostic data, such as device model, OS version and crash reports, to keep the app working.
Each app's App Store privacy label and Google Play Data safety section lists exactly which data that app collects.
3. How we use information
- To provide, maintain and improve our apps and services;
- To manage accounts and purchases;
- To respond to support requests;
- To keep our services secure and prevent abuse;
- To comply with legal obligations.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
4. Legal bases (EEA and UK users)
We process personal information to perform our contract with you (providing the app), based on our legitimate interests (security, troubleshooting and service improvement), to comply with legal obligations, or with your consent where required. You may withdraw consent at any time.
5. Sharing
We share personal information only with service providers that help us operate our services (for example, cloud hosting providers), under contracts that require them to protect it, and with authorities where required by law. Apple and Google process payment and purchase data as independent providers under their own privacy policies.
6. International transfers
We are based in China and our servers may be located in the United States or other countries. Where personal information is transferred across borders, we take steps required by applicable law to protect it, such as using standard contractual clauses where appropriate.
7. Retention
We keep personal information only as long as needed for the purposes above. When you delete your account, we delete or anonymize the associated personal information, except records we must keep by law, which are kept only for the required period.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to lodge a complaint with your local data protection authority. California residents may request to know, delete or correct their personal information and will not be discriminated against for exercising these rights. To make a request, email support@nulai.com. We may need to verify your identity before responding.
If an app lets you create an account, you can delete the account inside the app. Deleting an account does not cancel App Store or Google Play subscriptions; please cancel them in your device's subscription settings.
9. Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Security
We use reasonable technical and organizational measures, such as encrypted connections (HTTPS) and access controls, to protect personal information.
11. Changes
We may update this policy from time to time. We will post the updated version on this page and change the "Last updated" date. If changes are significant, we will provide additional notice in our apps.
12. Contact
Questions about this policy: support@nulai.com